Case Studies

The following case studies of real projects I’ve worked on.
Each resulted in successful eLearning solutions.

Volunteer Education


Case Study Summary: A non-profit provider of state-wide service dogs and training recognized the opportunity to educate potential volunteers through eLearning.

Service Dog volunteer case study

The task at hand was to create an educational eLearning course for potential volunteers. This intention was to detail required responsibilities for people interested in helping train and care for service dogs in training.

Solution:

Design and create an eLearning website to host this course. Design the course utilizing organization’s established branding elements and still photographs.

How:

Constance worked with the organization’s subject matter experts (SMEs) to create a storyboard for the course. Particularly, content was pulled from organization’s photography library, Word documents, and PDFs.
In addition, Constance worked with the organization to create an online interface for learner registration and tracked completion. Furthermore, Constance submitted regular reports for the organization to follow up and register volunteers for training. Moreover, Constance personally handled all tech support and worked directly with public on any issues that came up.

Results:

As a result of this volunteer educational course, the organization reported a significant increase in the number of volunteers prepared to take on the needed responsibilities. The course met the organization’s goals for educating and increasing volunteers.

Additionally, Constance worked with the organizations subject matter experts to create a course educating the public about the difference between service dogs, emotional support dogs, and therapy dogs. You can find a revised version of that course in the portal. Check it out. It’s free!

Lessons Learned:

  • Importance of collaboration and communication
  • Importance of process and procedures
  • Importance of staff and board members’ full buy-in to eLearning

Publishing Company


Case Study Summary: A well-known publishing company knew it was time to evolve their internationally published how-to brand to the eLearning market.

Publishing team case study

They contracted with a well-established eLearning provider. However, the publishing company wanted to maintain control over their closely edited brand. This meant a new kind of collaboration. The storyboarding for each eLearning course was the responsibility of the publishing company’s editorial department, whose editors were the guardians of the internationally successful brand.

Solution:

Editorial Management hired Constance to storyboard for the beloved brand’s first eLearning course. Specifically required to adhere to a format the eLearning vendor demanded. In addition, staying consistent with the publisher’s internal storyboarding process.
Furthermore, Constance created and did a live training presentation for in-house editors to better understand eLearning vendor storyboard requirements.

How:

This invaluable experience consisted of working with individual project editors, taking screenshots and choosing spec stock photos for the visuals. Additionally, Constance was responsible for transforming original published content for audio recording. What’s more, adhering to a very strict naming convention, and a menu of animations per the eLearning vendor, while maintaining strict deadlines.

Results:

As eLearning courses were published, the editorial process continued to evolve. As a result, the storyboarding process went through three iterations. Published some of the online courses included Windows 7, Windows 8, HTML5, DSLR, and Excel 2013.

Lessons Learned:

  • Importance of collaboration and communication
  • Importance of process and procedures
  • Implementation of vendor storyboard

Non-Profit Continuing Education


Case Study Summary: Provide a state-wide non-profit law firm the ability to implement needed continuing education courses to its attorneys throughout the state.

continuing education case study

A statewide provider of legal services recognized the opportunity to enhance and multiply continuing education courses through eLearning. They had video content for the first course. To present the first it was a matter of post-production and creating an eLearning course for learners, utilizing the provider’s branding.

Solution:

Find a cost-effective means of capitalizing on the continuing legal education materials by creating eLearning CEU courses available anytime.

How:

Constance was part of the team who worked with the organization’s Project Director for Web Development, utilizing existing video and print content. In addition, she hired a videographer to video and record a local conference. Furthermore, she edited the video in post-production. What’s more, she built a branded eLearning course implementing the edited video.

Results:

As a result, online courses were produced, developed, published and hosted. Equally important, the courses met state professional licensing agency requirements for their continuing education credit program, and included certificates of completion and course evaluations.

Lessons Learned:

  • Non-Profits can lose Federal funding
  • When video-taping live conferences, expect the unexpected
  • Taped video conferences can easily be implemented into interactive eLearning modules

Training Company




Case Study Summary: Bring Career Exploration, Job Search and Retention to the eLearning market at a time of high unemployment.

career development case study

A 30 year-old Indianapolis-based publisher and training company specialized in published materials and offered live training for career exploration, job search and retention. Customers included individuals, educational institutions, and public agencies. At the time, the increasing jobless rate combined with increasing costs for classroom training resulted in high demand and lost opportunity. The company’s established large portfolio of high quality products needed to be easily accessible to an urgently growing market.

Solution:

Turn original published print and video into eLearning modules. As part of a team, Constance worked with content, created wireframes for eLearning developer. In particular, she researched and selected video time codes for video clips included in the courses. Moreover, she selected text content from printed materials included in the courses.

How:

Design, produce, publish, and host eLearning modules on how to get a job and how to keep a job. The training/publishing company had a wealth of material to start with, including books, assessments, and videos. The team first created a storyboard, using the original content, selected video time codes, then designed and published the eLearning courses. Undoubtedly, the entire creative process was collaborative with editorial and marketing departments providing feedback.

Results:

The company began with a small portfolio of courses. Thanks to the flexibility of product delivery, a customized solution included unlimited access to course demos for their national sales force. Additionally, course features included worksheets, checklists and other course materials that could be downloaded, saved, and printed. Furthermore, courseware hosting services included e-commerce capability and monthly metrics reports including web traffic and usage information. 

Lessons Learned:

  • Importance of sales force understanding new product
  • Marketing a new product
  • Each course module should be limited to 20 minutes max
  • Limit text on each screen